Privacy Policy

1) Protecting your Privacy

We use a variety of information security measures to protect the confidentiality of protected health information under our control and appropriately limit access to it by others. All forms that request protected health information (name, address, email address, etc.) provide encrypted transmission over the Internet. The TicaTeb site uses encryption technology, such as Transport Layer Security (TLS), to protect your protected health information during data transport. TLS protects information you submit via our website on the forms we have provided, such as your name, address, and credit card number. However, even with encryption, electronic transmissions via the Internet are not secure from interception, so we cannot ensure or warrant the security of any information you transmit to us electronically. You can help protect your privacy when you use any part of the TicaTeb website requiring secure access by maintaining the confidentiality of your account and password and restricting access to your computer or other device.

2) Protecting Children’s Privacy

The TicaTeb website is not intended for use by minors. Users under the age of 18 should get the assistance of a parent or guardian to use this site. TicaTeb does not knowingly collect protected health information from children, or use this site for interest-based marketing to children.

3) What Information We Collect

We respect the right to privacy of all visitors to our site. We do not collect information that would personally identify you unless you choose to provide it. Information submitted through TicaTeb online forms may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of our website. We do not save protected health information to use for other purposes, nor do we provide it to any other organizations.

When you visit TicaTeb, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Sites. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing the Sites, the number of times you return to the Sites and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes.

4) How We Use the Information We Collect

We will retain your information for scheduling and offering services, tracking and confirming online orders, complying with our legal obligations, and to resolve disputes.

Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information and email addresses to any third parties outside of TicaTeb.

We may provide third parties with aggregate statistics about the visitors to our website, traffic patterns, and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual visitor unless that person has given us permission to share that information.

5) Protected Health Information

Anyone can visit and browse our entire website at any time without providing any protected health information. We do not collect information that would personally identify you unless you choose to provide it. We also do not share any visitor’s protected health information with any third party unrelated to TicaTeb, except in situations where we must provide information for legal purposes or investigations, or if so directed by the patient through a proper authorization.

Email Communications

The email functionality on our site does not provide a completely secure and confidential means of communication. It's possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.

Email "phishing" is a scam designed to steal your protected health information. If you receive an email that looks like it is from TicaTeb asking you for your protected health information, do not respond. We will never request your password, username, credit card information, or other protected health information through email. If you are receiving such emails, please contact us at the website Contact Us form.

Email communications that you send to us via the email links on our site may be shared with a customer service representative, the appropriate employee, medical consultant, or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.

Forms

Our website contains forms through which users may request information or supply feedback to us. In some cases, telephone numbers, email addresses, or return addresses are required so that we can supply requested information to you, and in other cases, correct names and addresses are required to process credit card payments.

We do not provide any information supplied on our Web forms to any outside organization for any reason (other than where we may be required to by law, or as necessary to process credit card information). We do not save this protected health information for any other reason. Please note that if Personally Identifiable Information (PII) is collected our forms are encrypted to protect your privacy. While we sometimes ask for credit card numbers or certain service transactions, and either pass them on to a credit card processing service or process them manually, we do not store credit card numbers online.

Social Media

Social media represent opportunities to connect with audiences interested in TicaTeb patient care, teaching, research, and community outreach programs. Telegram, YouTube, Linkedin, Instagram, Twitter and others are a growing and valuable part of TicaTeb’s communications efforts.

However, by nature, these platforms are meant for conversations, not for one-way communications. Your participation establishes the expectation of candid, two-way dialogue with often anonymous individuals. All official social media platforms (Telegram accounts and channels, YouTube channels, Instagram pages, Twitter accounts, etc.) that purport to represent TicaTeb entities must be initiated and/or authorized by TicaTeb Marketing and Ticateb Public Relations & Communications.

Surveys

From time to time we may survey visitors to our web or mobile sites. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our site. The information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide protected health information (such as an email address) in a survey, it is shared only with those people who need to see it.

Newsletters

TicaTeb provides you with the opportunity to receive communications from us. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.

User Submissions

Any communication or material you transmit to the website by electronic mail or otherwise that does not contain protected health information, including data, questions, comments, suggestions, or the like, is, and may be treated as, non-confidential and nonproprietary. You hereby grant TicaTeb a perpetual, royalty-free, non-exclusive license in any copyrightable material that you transmit or post to our website. Any such material may be used by TicaTeb for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, TicaTeb is free to use any ideas, concepts, know-how, or techniques in any communication that you send to the website, for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products. You acknowledge that you are responsible for all information you send to the website. You may not post or transmit any information that is illegal, threatening, libelous, defamatory, obscene, ethnically or racially offensive or discriminatory, profane, infringes the copyright or other intellectual property right of any third party, invades the privacy of another person or any other information or materials that constitute a crime, gives rise to a civil action or otherwise violate any law or confidentiality agreement. TicaTeb reserves the right to refuse to post any such message, or to remove it from our site, and may take appropriate legal action.

6) Non-Personal Information

TicaTeb collects non-personal information such as website usage, traffic patterns, site performance and related analytics based on our tracking of your visits to our website.

IP Addresses

The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer and parts of your network when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same IP address. We use this information in aggregate form to understand how our site or advertisements from TicaTeb are being used and how we can better serve visitors. This information also provides us with the visitor’s Internet Service Provider and geographic location of the visitor’s point of connectivity.

Cookies and Tracking Technology

We collect information about visitors to our site using "first party cookies,” which are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. Cookies are never associated with specific personal identities. First party cookies are distinct from third party cookies in that they are created and directly served by the company hosting the website.

We use two types of "cookies" on this site:

• We use persistent cookies to recognize a repeat visitor, enabling us the opportunity to offer the visitor a set of services or information requested in a previous visit.
• We use session cookies to track a visitor's path through our site during a visit, to help us understand how people use our site.

You can delete our cookies at any time. The "help" section, located on the toolbar of most browsers, will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Since cookies allow you to take full advantage of some of our website's best features, we recommend that you leave them turned on.

7) Interest-based Marketing (Remarketing)

The site uses Google AdWords remarketing service to advertise TicaTeb services to previous visitors to our site. For example, if a visitor partially completed a registration form for a presentation then an advertisement, directed to the visitor, may appear on subsequent websites. Using remarketing you may also see an advertisement on Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the www.ticateb.com website. Any data collected will be used in accordance with our privacy policy and Google’s privacy policy. You can opt out of interest-based advertising by using cookie settings or permanently using a browser plugin.

The site’s interest-based advertising does not collect personally identifiable information, such as email addresses and telephone numbers.

8) Outbound Linking (linking to other sites)

The site contains links to other sites operated by third parties which are available for your convenience. TicaTeb reserves the right to deny external linking requests. If you find that a link is no longer functioning or appears to have content that is inappropriate, please report it to us.

TicaTeb does not warrant or make any representation about the substance, quality, functionality, accuracy, merchantability or any other representation about any Third Party Site or its content. A link to a Third Party Site on the TicaTeb site does not constitute sponsorship, endorsement, approval or responsibility for any Third Party Site. TicaTeb makes no representation or warranty as to any products or services offered on any Third Party Site. The conditions of use and privacy policy of any Third Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the TicaTeb site. For more information about the terms and conditions that apply to your use of Third Party Sites please review their conditions of use.

9) Analytics

The website uses Web analytics software to track visitor activity and to better understand how the website can be improved. The website does not allow any third party to track or collect personally identifiable information from users. If personally identifiable data is collected, (see the Protected Health Information section) none of that data will be associated with any other data gathered during the use of this website.

We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website, but they do not contain behavioral or identifying information about any individual user unless that user has given us permission to share that information.

10) Policy Changes or Updates

We reserve the right to change the provisions of this Privacy Statement at any time, by posting a revised version on the website. You should read and fully understand this notice before using this website for the first time. Any modifications made to this statement will be effective immediately upon posting on the website. Your use of the website following the posting of such changes or revised privacy policy will constitute your acceptance of any such changes. Anytime changes are made, we will date the revision at the top of this privacy policy for your reference, and you should plan to review this notice for relevant changes accordingly.